Privacy Policy

Last Updated: December 17, 2024
Website: https://magicmessagesanta.com
Contact: sakershaun+mms@gmail.com

1. Overview

Magic Message Santa is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your data in compliance with GDPR, CCPA, and COPPA regulations.

Our services are designed for parents as the customer. If you are under 18, you must obtain permission from a parent or guardian before using our services.

2. Information We Collect

We collect minimal information to provide our services:

  • Payment Data: Collected via Stripe to process purchases and manage credits.
  • Contact Information: Your email and phone number for order confirmation and support.
  • Voice Notes: Processed temporarily by third-party services (e.g., Twilio) to generate Santa's reply. These are not stored long-term.
  • Transcriptions: Temporarily stored to allow error handling and regeneration of voice notes. We clean up these transcriptions periodically after a short retention period.
  • Analytics: We use Mixpanel for anonymized, basic analytics to improve our service.

3. Use of Information

We use the information collected for:

  • Processing payments and managing credits.
  • Generating personalized replies to your child’s voice notes.
  • Communicating with parents (e.g., credit confirmations and support).
  • Basic, anonymized analytics to monitor and improve our services.

4. Data Retention

We retain the following data:

  • Payment and Contact Information: Retained securely for credit tracking and customer support.
  • Transcriptions: Temporarily stored to allow error handling and regeneration. These are deleted after a short retention period.

We do not store voice notes or media beyond the processing period required to generate replies.

5. Your Rights

Under GDPR, CCPA, and COPPA, you have the following rights:

  • Access to your data and an explanation of its use.
  • Deletion of your personal data (where applicable).
  • Correction of inaccurate information.

For requests, please contact us at sakershaun+mms@gmail.com.

6. Children’s Privacy (COPPA Compliance)

Our services are intended for parents to use on behalf of their children. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with information without parental consent, please contact us immediately.

7. Third-Party Services

We use trusted third-party services to deliver our platform:

  • Twilio: Facilitates WhatsApp message delivery. See their Privacy Policy.
  • ElevenLabs: Converts replies into Santa’s voice. See their Privacy Policy.
  • Stripe: Securely processes payments. See their Privacy Policy.
  • Firebase: Stores necessary data (e.g., payment logs, credit usage). See their Privacy Policy.
  • Mixpanel: Provides anonymized analytics to improve our service. See their Privacy Policy.

We encourage you to review these privacy policies for more details.

8. Security

We take appropriate technical and organizational measures to protect your data:

  • Voice notes are never stored long-term.
  • Transcriptions are stored temporarily and deleted after a short period.
  • Payment data is securely handled via Stripe.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:
Email: sakershaun+mms@gmail.com
Website: https://magicmessagesanta.com